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Online BASA-2

Öğrenim Hedefi: Katılımcılar, servis hizmet kalitesinin artırılması ve müşteri memnuniyet yönetimi konularında bilgi sahibi olur ve senaryo çalışmaları ile öğrendiklerini pekiştirirler.

Eğitim İçeriğ:

  • Servis kalite kavramı ve müşteri memnuniyet kavramları
  • Müşterilerin servis hizmetlerine bakış açısı
  • Servis hizmetleri ve müşteri ilişkileri konusunda iyileştirilecek noktaların tespiti
  • Problem çözme ve çatışma yönetimi